To All Our Patients – From Your Dentists At KR DENTAL

Dear Patient,

We are in the midst of a pandemic and an unprecedented crisis to have befallen Australia in recent times. We all have a responsibility in helping our authorities to curb the spread of the Covid-19 virus which is solely responsible for the health, economic and personal devastation that has engulfed us all.

The Australian Dental Association has advised us to follow Level 3 restrictions in the practice of dentistry. This means that we are no longer able to carry out routine dentistry as we know it. We are only allowed to treat people that qualify for urgent or emergency treatment, and only if those people satisfy clinical and epidemiological criteria as set out by AHPPC. Long story short, we are unable to see or treat 80% of our routine patient base.

Dental practices are being told to prepare for Level 4 restrictions which are to be imposed soon. When this happens, we will only be able to treat patients who are positive or suspected to be positive for Covid-19 and only if we have very exclusive and expensive personal protective equipment. In the event of imposition of Level 4 restrictions, in the interest of safety to our staff, KR Dental will shut down until such time that the restrictions are lifted.

However, we seek to be available to our patients during this time of uncertainty.


At this stage, we ask you call us with any concerns you may have with your dental health. As of now, our reception is still attended. We will seek to do a phone consultation and decide whether it is safe for you and us to carry out dental treatment.


If level 4 restrictions are imposed, we ask that you email us at with your dental concerns. We ask that you provide us when your name, date of birth, name of your treating dentist (if you are able to), your concern and the best contact number to reach you.

Your dentist will endeavour to call or email you back as soon as practicably possible and run you through your options.

We also ask that you follow us on Facebook Instagram – @dentistkipparing for regular updates and more information with regards to restrictions, shut down and re-opening. We will endeavour to update our website with this information also.

We would like to thank you for your understanding during this difficult, uncertain and trying time. The only way we can get through this safely and quickly is to follow the guidelines set out by our authorities.

Please stay well, keep your social distance and wash your hands frequently. This too shall pass.

Yours sincerely,

Drs Sandy Iyer, Arthur Leow, Erin Partridge, Nipuni ThilakaratneSHARE THIS POST:Share on TwitterShare on FacebookShare via Email« BACK TO BLOG

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